How we do business: A customer experience that can’t be matched

Providing you with the solutions to take your operations to a new level is just part of the picture for SITECH Construction Systems

Underlying everything we do is a peerless customer service system that means any issues you may have will be dealt with efficiently and as quickly as possible.

Working in tandem with our expert support staff, our cutting edge CRM system will provide you with a support experience second to none.

Our customers report huge advantages in our system’s rapid turn around plus access to detailed analytics and data on their support history.

Here’s how the system operates – and how it will work for you.

Our dedicated Support Gateway team is available to take your call if an issue arises – simply call any of our 1800 numbers.

You’ll speak to one of our team members who will put you in contact with the relevant expert to help resolve your support case.

You will receive an SMS confirming your case details too.  Our office-based support experts aim to respond to your needs within 20 minutes.

They will liaise with you to find the quickest solution to your problem, which may be over the phone, via a site visit from a member of our field service team or by using one of our specialised workshops located throughout Australia and New Zealand.

Once your issue is resolved, you will receive a confirmation SMS as well as an opportunity to provide us with valuable feedback about your customer service experience.

This feedback is used to continually improve our service to you because as part of our customer support system, our management team is continually monitoring support statistics and service levels.

By identifying issue trends in the data, we can suggest solutions and preventative measures to improve productivity – and that means less downtime for your operation.

By drilling down into a customer’s data, we can easily compare the number of calls by month, operator, product and location. Using this data, we can help identify potential problem areas and offer solutions. We also make this data available to you, ensuring the entire process is transparent.  Behind the scenes, we are continuously analysing support data to identify and rectify support issue trends.

This service is just part of our customer-focused approach that includes branches in 17 locations across Australia and New Zealand and more than 250 employees.

Our Support Gateway is available from 6:00am to 5:30pm, Monday to Friday.

To get in touch, just call 1800 748 324.

5 reasons you should consider asset tracking software

Businesses that operate a fleet of portable equipment critical to their operation often find it difficult to keep track of where their assets are and if they are being used efficiently.

Here are 5 reasons you should consider an asset tracking software.

1. Ensure maximum utilisation of assets

By monitoring y our productivity rates you can determine what equipment is being under-utilised. This information means you are better placed to determine how to best deploy the asset, for example idle assets can be redeployed.

Historical usage data can also assist with accurate billing, better warranty recovery, and in future planning.

2. Know where your assets are

Asset tracking allows you to view where your assets are at any point in time. Locate misplaced items, or track down stolen assets. Quick action might be the difference when retrieving your asset and preventing damage and losses.

3. Minimise downtime by managing maintenance

Knowing the usage of your assets gives you the ability to plan maintenance, keeping your equipment running reliably and reducing unplanned outages. Adopt a preventative and predictive approach to the service and maintenance of your equipment.

4. Save your time!

Manual asset tracking is time consuming. There are many moving parts to keep track of and human error can sneak in. Imagine opening a screen that keeps track of your vehicle fleet and portable equipment – all in the one place.

5. Increase safety

Safety for your employees and safety for your assets. Asset tracking allows you to quickly find staff’s assets if they become not contactable. The increased accountability can also mean that your equipment is being treated the way they should be.

Whether you’ve got a fleet of vehicles, a contractor workforce, or a range of portable assets Trimble has a range of solutions. Find out more.

Visualising mining data

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According to Nathan Pugh, Business Area Director Mining Solutions for Trimble, the easy solutions for achieving efficiencies have been achieved. Companies now need to connect their different silos in the mining environment and value chain to optimise their operations and achieve efficiencies.

Nathan details how the Microsoft HoloLens is able to help companies do that by visualising data.

See what he has to say in this Microsoft blog article.

Contact us if you would like to learn more about the Microsoft HoloLens.

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GDA94 has updated to GDA2020

The Geocentric Datum of Australia was adjusted on 1 January 2017.

This is to combat the movement of the tectonic plate on which Australia sits, more than 1.5m north-east since 1994. This movement creates discrepancies between local and global coordinates that are derived from GNSS.

Make sure that you are aware of the sources of your data, including the datum, to ensure you maintain your degree of precision.

The video below from Intergovernmental Committee on Surveying and Mapping’s (ICSM) explains the datum upgrade in more detail.

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