‘Bargain’ decisions costing contractors thousands

Every business aims to keep costs down, but for some, a decision that initially may save money can end up costing thousands – or worse. The adoption of technology in the construction and earthwork industry is accelerating fast and, let’s face it, it isn’t a cheap exercise, especially for small to mid-sized operators.

But some are finding out the hard way that buying this technology from non-authorised sources can lead to disaster. From second-hand equipment that gives up the ghost to pirated software that crashes and takes vital data with it, operators are taking huge risks with their business’ future - just ask Trimble’s Matt Rhyne, Regional Sales Manager – Australasia for Trimble Civil Engineering & Construction.

“It’s a big worry for us because we want Trimble users to experience the very best,” he said.

“And by getting gear from non-authorised sources, you run the real risk of costing your business tens of thousands of dollars, by damaging your reputation in the industry, losing clients and work.”

“Sad to say, we have many examples of things going very wrong for businesses when they don’t go with our authorised Trimble dealer SITECH.” On that list are businesses who had unwittingly bought stolen equipment, Matt said. If gear is reported stolen, Trimble has an online database for dealers to report the item as stolen on behalf of the customer.

“If that equipment is presented at any Trimble service centre the serial number is checked and if it is stolen, it’s the responsibility of the dealer to report it to the police,” Matt explained. “So the new owner is left with nothing - most of the time whoever they bought it from is long gone, giving them no recourse.”

There are also examples of operators buying hardware and software from online market places and the like, then when it arrives it is either not functioning or not working to its full potential. Because they have bought from a disreputable source they have no warranty so have to bear the full cost of repairs. Gear bought from overseas can be a whole other issue, including voided warranties and voltage issues.

“Hardware is specific to the market and location it is sold to in many cases,” Matt said.

“Buying from overseas means there’s no guarantee it will work where you are – unfortunately there are operators who’ve lost out because of localised compatibility issues.”

And, perhaps surprisingly to some, buying elsewhere doesn’t always mean cheaper.

“So while purchasing something that then needs repairing is going to cost you more, we’ve also examples of operators buying equipment thinking they have got it cheaper and it was in fact more expensive than through the authorised Trimble distributor, a SITECH dealer” Matt said.

The bottom line is that if you invest in technology from an unauthorised source you are taking a gamble - and it’s a gamble you don’t need to take. SITECH has a variety of options for operators including authorised and guaranteed second-hand equipment, including ex-rental gear as well as hardware clients have traded in. In both cases SITECH guarantees their operation and will correct any problems.

“We also offer a ‘hire to buy’ option which means you can be using the technology right now, reaping its benefits while not having to outlay the cost in one go,” Matt said.

“That’s proving popular with smaller and mid-sized operators as they can budget the savings they’ll make through machine control, for example, towards the monthly hire-to-buy cost.”

SITECH and Trimble want customers to get the very best out of their technology, and dealing with their local SITECH means just that.

Working with SITECH also brings its own rewards, including training, installation and support that can be relied on.  “At Trimble we require the dealers’ technical support team to undergo continual training,” Matt said. “Trimble provides huge investment in dealer training, running local ‘boot camps’ that give the dealer’s staff access to Trimble product experts, new technology and time on machines, ensuring the customer gets the best experience from their investment.”

To find out more about SITECH’s range of services and solutions, call 1800 748 324 or visit www.sitechcs.com

How we do business: A customer experience that can’t be matched

Providing you with the solutions to take your operations to a new level is just part of the picture for SITECH Construction Systems

Underlying everything we do is a peerless customer service system that means any issues you may have will be dealt with efficiently and as quickly as possible.

Working in tandem with our expert support staff, our cutting edge CRM system will provide you with a support experience second to none.

Our customers report huge advantages in our system’s rapid turn around plus access to detailed analytics and data on their support history.

Here’s how the system operates – and how it will work for you.

Our dedicated Support Gateway team is available to take your call if an issue arises – simply call any of our 1800 numbers.

You’ll speak to one of our team members who will put you in contact with the relevant expert to help resolve your support case.

You will receive an SMS confirming your case details too.  Our office-based support experts aim to respond to your needs within 20 minutes.

They will liaise with you to find the quickest solution to your problem, which may be over the phone, via a site visit from a member of our field service team or by using one of our specialised workshops located throughout Australia and New Zealand.

Once your issue is resolved, you will receive a confirmation SMS as well as an opportunity to provide us with valuable feedback about your customer service experience.

This feedback is used to continually improve our service to you because as part of our customer support system, our management team is continually monitoring support statistics and service levels.

By identifying issue trends in the data, we can suggest solutions and preventative measures to improve productivity – and that means less downtime for your operation.

By drilling down into a customer’s data, we can easily compare the number of calls by month, operator, product and location. Using this data, we can help identify potential problem areas and offer solutions. We also make this data available to you, ensuring the entire process is transparent.  Behind the scenes, we are continuously analysing support data to identify and rectify support issue trends.

This service is just part of our customer-focused approach that includes branches in 17 locations across Australia and New Zealand and more than 250 employees.

Our Support Gateway is available from 6:00am to 5:30pm, Monday to Friday.

To get in touch, just call 1800 748 324.

West Gate Tunnel Project to deliver alternative to West Gate Bridge

One of Victoria’s major infrastructure projects has added a new level of accuracy to its operations thanks to Trimble and SITECH.

SITECH Construction Systems recently installed four Hitachi ZX490LCH-5 excavators with the Trimble LOADRITE X2350 Payload System, to be utilised on the West Gate Tunnel Project currently under way in Melbourne.

SITECH was approached to provide a solution to enable the project team to accurately manage the amount of material loaded on to trucks leaving the site to ensure that they were not overweight and were safe to use the public road network.

Using covered conveyors, the rock and soil from the Tunnel Boring Machines (TBMs) will be moved to the spoil management facility, where the four excavators will load the material onto trucks to be transported offsite to suitable fill sites.

All the load data will be sent via Trimble InsightHQ back to the project team for daily reports that will detail every bucket loaded and how many tonnes of material have been loaded.

The TBMs will excavate over 1.5 million cubic metres of rock and soil. Depending on the ground conditions, the machines will typically bore an average distance of 9m per day.

The West Gate Tunnel Project will deliver a vital alternative to the West Gate Bridge, providing the city with a much-needed second river crossing, quicker and safer journeys, and remove thousands of trucks from residential streets.

The project is a partnership between the Victorian Government and Transurban and will be built by construction contractors CPB Contractors and John Holland (CPBJH JV).

Construction is under way, with the new road to be opened in 2022.

If you want to know how SITECH Construction Systems can help with your next project, give us a call 1800 SITECH (1800 748 324)

Power ahead with your TBC skills

Power up your Trimble Business Centre skills and knowledge in Melbourne in November with the APAC Power Users Group (PUG).

PUG is for TBC users who know the product well and are looking to be more effective and productive with TBC.

It was established about two years ago in North America within the Civil Engineering and Construction sector.

The sole objective is to provide high-end training for key personnel in our customer and dealer organisations to make you more effective and productive with the product, and to assist you to better train your staff to get more from the product.

As a user of Trimble Business Centre, you likely have little available time to refine your knowledge and use of the tools available to become a true Power User of the product.

In our experience, most users reach ~60% maximum capability on their own and so miss many key workflows and processes that can make them truly more productive.

So the Power User Group was established to focus on that 40% that you don’t know and may never find out on your own, and to give you, our users, the ability to work with us directly to get answers to those questions that you have.

This APAC PUG will be the first Power User Group in the Asia Pacific Region, tailored to this growing user base for the product.

In addition, this PUG brings together the CEC and Geospatial customer groups for the first time.

From Monday, November 18 to Wednesday, November 20, at the Melbourne Convention and Exhibition Centre, APAC PUG 2019 will deliver the knowledge you need to take your TBC use to a whole new level – and beyond.

United Civil Becomes Faster, Smarter and More Accurate with Trimble

United Civil Construction Ltd (United Civil) was established over 40 years ago in New Zealand with the forming of United Carriers Group. When the group separated its construction operation in mid-2006, United Civil was formed. The civil construction company has over 120 trained and experienced staff who deliver outstanding work on projects from Auckland up to Cape Reinga. With a focus on benefiting its people and the communities in which it serves, United Civil puts health and safety at the core of its operations. It is also committed to building all of its projects in a sustainable manner that does not harm the environment.