How we do business: A customer experience that can’t be matched

Providing you with the solutions to take your operations to a new level is just part of the picture for SITECH Construction Systems

Underlying everything we do is a peerless customer service system that means any issues you may have will be dealt with efficiently and as quickly as possible.

Working in tandem with our expert support staff, our cutting edge CRM system will provide you with a support experience second to none.

Our customers report huge advantages in our system’s rapid turn around plus access to detailed analytics and data on their support history.

Here’s how the system operates – and how it will work for you.

Our dedicated Support Gateway team is available to take your call if an issue arises – simply call any of our 1800 numbers.

You’ll speak to one of our team members who will put you in contact with the relevant expert to help resolve your support case.

You will receive an SMS confirming your case details too.  Our office-based support experts aim to respond to your needs within 20 minutes.

They will liaise with you to find the quickest solution to your problem, which may be over the phone, via a site visit from a member of our field service team or by using one of our specialised workshops located throughout Australia and New Zealand.

Once your issue is resolved, you will receive a confirmation SMS as well as an opportunity to provide us with valuable feedback about your customer service experience.

This feedback is used to continually improve our service to you because as part of our customer support system, our management team is continually monitoring support statistics and service levels.

By identifying issue trends in the data, we can suggest solutions and preventative measures to improve productivity – and that means less downtime for your operation.

By drilling down into a customer’s data, we can easily compare the number of calls by month, operator, product and location. Using this data, we can help identify potential problem areas and offer solutions. We also make this data available to you, ensuring the entire process is transparent.  Behind the scenes, we are continuously analysing support data to identify and rectify support issue trends.

This service is just part of our customer-focused approach that includes branches in 17 locations across Australia and New Zealand and more than 250 employees.

Our Support Gateway is available from 6:00am to 5:30pm, Monday to Friday.

To get in touch, just call 1800 748 324.

West Gate Tunnel Project to deliver alternative to West Gate Bridge

One of Victoria’s major infrastructure projects has added a new level of accuracy to its operations thanks to Trimble and SITECH.

SITECH Construction Systems recently installed four Hitachi ZX490LCH-5 excavators with the Trimble LOADRITE X2350 Payload System, to be utilised on the West Gate Tunnel Project currently under way in Melbourne.

SITECH was approached to provide a solution to enable the project team to accurately manage the amount of material loaded on to trucks leaving the site to ensure that they were not overweight and were safe to use the public road network.

Using covered conveyors, the rock and soil from the Tunnel Boring Machines (TBMs) will be moved to the spoil management facility, where the four excavators will load the material onto trucks to be transported offsite to suitable fill sites.

All the load data will be sent via Trimble InsightHQ back to the project team for daily reports that will detail every bucket loaded and how many tonnes of material have been loaded.

The TBMs will excavate over 1.5 million cubic metres of rock and soil. Depending on the ground conditions, the machines will typically bore an average distance of 9m per day.

The West Gate Tunnel Project will deliver a vital alternative to the West Gate Bridge, providing the city with a much-needed second river crossing, quicker and safer journeys, and remove thousands of trucks from residential streets.

The project is a partnership between the Victorian Government and Transurban and will be built by construction contractors CPB Contractors and John Holland (CPBJH JV).

Construction is under way, with the new road to be opened in 2022.

If you want to know how SITECH Construstion Systems can help with your next project, give us a call 1800 SITECH (1800 748 324)

Power ahead with your TBC skills

Power up your Trimble Business Centre skills and knowledge in Melbourne in November with the APAC Power Users Group (PUG).

PUG is for TBC users who know the product well and are looking to be more effective and productive with TBC.

It was established about two years ago in North America within the Civil Engineering and Construction sector.

The sole objective is to provide high-end training for key personnel in our customer and dealer organisations to make you more effective and productive with the product, and to assist you to better train your staff to get more from the product.

As a user of Trimble Business Centre, you likely have little available time to refine your knowledge and use of the tools available to become a true Power User of the product.

In our experience, most users reach ~60% maximum capability on their own and so miss many key workflows and processes that can make them truly more productive.

So the Power User Group was established to focus on that 40% that you don’t know and may never find out on your own, and to give you, our users, the ability to work with us directly to get answers to those questions that you have.

This APAC PUG will be the first Power User Group in the Asia Pacific Region, tailored to this growing user base for the product.

In addition, this PUG brings together the CEC and Geospatial customer groups for the first time.

From Monday, November 18 to Wednesday, November 20, at the Melbourne Convention and Exhibition Centre, APAC PUG 2019 will deliver the knowledge you need to take your TBC use to a whole new level – and beyond.

United Civil Becomes Faster, Smarter and More Accurate with Trimble

United Civil Construction Ltd (United Civil) was established over 40 years ago in New Zealand with the forming of United Carriers Group. When the group separated its construction operation in mid-2006, United Civil was formed. The civil construction company has over 120 trained and experienced staff who deliver outstanding work on projects from Auckland up to Cape Reinga. With a focus on benefiting its people and the communities in which it serves, United Civil puts health and safety at the core of its operations. It is also committed to building all of its projects in a sustainable manner that does not harm the environment.

SEE Civil takes flight with Trimble, SITECH and Propeller

When SEE Civil wanted to advance its unmanned aerial vehicle (UAV) survey drone program, they turned to Trimble, Propeller and SITECH Construction Systems.

SEE Civil has more than 30 years of experience completing a wide variety of projects encompassing all aspects of civil construction and urban development.

The company also offers plant management and runs a quarrying operation to create an integrated approach to project delivery. SEE Civil teams have a wide range of experience across civil construction projects including building roads, bridges and rail, earthworks, and water, sewer and utility civil infrastructure work.

Across the scope of its projects, SEE Civil uses professional surveyors to complete a range of activities, such as surveying construction sites for the placement of buildings, roads, and utility lines, producing topographic and hydrographic maps, calculating volumetric measurements and more.

Previously, SEE Civil relied primarily on conventional surveying techniques and some UAV survey drones.

The company turned to Trimble partner and worksite expert Propeller and SITECH Construction Systems for help advancing its UAV program.

The SEE Civil team wanted the ability to use UAV drones in conjunction with traditional survey processes to quickly gather high-resolution geospatial images and to collect critical survey-grade data about their construction sites. The company also wanted to implement a more cohesive survey methodology to track project progress and to maximise productivity across its jobs.

Propeller recommended leveraging Trimble Stratus software, Trimble Business Centre and Propeller’s data analytics and visualisation platform, AeroPoints, with SEE Civil’s drone program.

The team’s survey drones include positioning technologies, image-processing algorithms and imaging sensors. Combining Trimble’s advanced software with the drone’s high-resolution 3D mapping solutions is allowing the team to capture geo-referenced aerial images with razor-sharp resolution across its projects very quickly.

“Now we have access to accurate, up-to-date topographic surveys whenever we need them, without the constraints of traditional survey,” said Cameron Brittain, SEE Group General Manager of technology and digital engineering. “We can easily check our design and answer questions quickly, reducing bottlenecks.”

Brittain likes that Trimble Stratus and AeroPoints take the complexity out of performing measurements and calculations and that it supports virtual collaboration, so construction teams have the answers they need almost immediately.

“We were looking for the ability to capture, analyse, and share accurate data about our worksites and assets,” Brittain said. “Now we have more efficient mapping and measuring tools so we can plan smarter, report faster and drive improvements across survey workflows and entire projects.”

 

SEE Civil and SITECH bring together UAV technology

Trimble Earthworks study with SEE Civil

Today, SEE Civil’s team of 10 surveyors is using Trimble Status and drones to efficiently map, measure and share survey information about worksites. Logging in through the company’s Trimble account, engineers and project managers can see surfaces visualised in 3D instantly. Teams create volume measurements to compare elevations captured with the drone, comparing those values to the design for accurate project tracking and reporting. Using Trimble Stratus, teams also develop high-quality deliverables for cut and fill mapping, stockpile management and quantification, cross-section analysis, and evaluating slope heights to compare with site measurements.

“Trimble Stratus gives us the ability to provide more accurate positioning information to our teams, more frequently, and much quicker , especially when combined with conventional survey methods,” said Brittain “With this information available at our fingertips, our teams can make faster and more informed decisions to stay ahead of the curve.”

Trimble Stratus is also helping SEE Civil to enhance and accelerate its reporting capabilities and to communicate project progress. End-of-month reporting is now also much simpler using the Trimble Status platform, reducing stress and providing more information for project teams, faster.

“Trimble Stratus software includes a visual timeline that keeps everyone on the same page and empowers the team to track site changes, avoid crossed wires, and resolve disputes when they arise,” said Brittain. 

The Propeller team and SITECH Construction Systems are continuing to train SEE Civil teams to use Trimble Stratus software and to optimise its new UAV survey workflow fully. The company is currently training its extended team of surveyors, superintendents, project managers and its executive management team on the software. SEE Civil’s goal is to have decision makers be empowered to readily access survey data whenever and however they need it, to make smarter, data-driven decisions.

“Trimble and Propeller have been great to deal with so far,” said Brittain. “I relied on their experience and knowledge to help understand the Trimble Stratus capabilities and how we can best leverage the tools. We’re minimising time, cost, and safety risks associated with traditional survey and we’ve totally transformed how do things to drive efficiencies across projects.”

This article first appeared on insideconstruction.com.au