SITECH and UPG double up to get council operations on grade

SITECH’s Dillon Harding and UPG’s Josh Weckert have teamed up to provide the total solution for a rural council.

The pair delivered and installed GCS900 Grade Control on a Wentworth Shire Council grader, a Cat® 140M, and also delivered on-site training.

“The council acquired an R10 GNSS and TSC7 controller from UPG several months before the purchase of the machine control equipment and employed it to assist the civil work among other purposes,” Josh said.

“UPG surveyed the vacant block and created a small road design for the grader and the off-machine equipment,” Dillon said.

“We spent the morning with the guys helping them come to grips with the total station and switching to machine control mode.”

“We also talked about grader best practices and general benching techniques then cut some passes with the machine.”

Josh had Trimble SiteVision running in the background so the council engineers could see the same road design that was in the machine, giving them a greater understanding of the solutions on offer.

“The reaction from the council team, especially SiteVision, was very positive,” Dillon said.

“SiteVision is a major a step forward and, among other advantages, is an amazing way to showcase jobs to projects managers and investors.”

The council is undertaking a section of road redevelopment soon as well as a proposed re-development of the Mildura Aerodrome, in which a tight tolerance is paramount.

“Council representatives came to our demo day in Adelaide last year and saw the live display of our solutions in hardware and software,” Dillon said.

“The decision was made from that experience to outfit the grader with the complete package so the council could do the aerodrome job itself rather than sub-contract it.”

You can find out more about SiteVision, Trimble’s outdoor augmented reality system, here.

To learn more about how Trimble and SITECH can help your operations reach new levels of accuracy, efficiency and safety, call us on 1800 748 324

CCF Qld and SITECH CS – a perfect partnership

With a membership that aligns strongly to SITECH’s client base, it’s no wonder the business is the Civil Contractors Federation of Queensland’s technical partner.

The Civil Contractors Federation Queensland Limited (CCF Qld) represents the interests of the civil construction industry in Queensland and ‘aims to enhance the prosperity of members’.
It provides the industry with assistance, expertise and support on industry issues.

CCF Qld advocates for the interests of the industry to all levels of government.

With offices in all states and territories, as well as a national office, CCF Qld covers local, state and national matters facing the civil construction industry.
It also has three Queensland Civil Industry Training Centres located in Brisbane, Townsville and Cairns.

CCF Qld says it is dedicated to servicing the industry and members in six primary ways, ensuring that protecting the industries interests are at the forefront of our delivery:
• Representation and advocacy
• Information and news
• Resources and expertise
• Offers and discounts
• Events, networking, advertising and sponsorships
• Training and careers

SITECH general manager Tim McPhillips said the partnership was a perfect fit for the business.

“The CCF Qld’s membership is mainly smaller to mid size operators and that’s a huge and important part of our client base,” he said. “They’re the cornerstone of our business. “The federation supports the very people we work with so we wanted to be a part of that.

“It’s services, encompassing such elements as advocacy and training, mesh with our business aim to support our clients through our products, training and service. “It is also another way we keep in touch with our clients as well as reach potential clients.”

Tim said the federation’s support of operators in regional areas also suited SITECH.

“We’ve a strong customer base in regional Queensland too, so to lend support to the organisation that helps regional Qld operators is something we’re keen to do,” he said.  “We could spend the money we invest in the CCF Qld in other areas, such as direct marketing, but we believe this organisation is doing good things for contractors in our state, and that’s something we support.”

The federation’s chief executive officer Damian Long said they were ‘proud to partner with a supplier who is known for their quality within the industry’.

“SITECH provides seamless integration from top to bottom in construction-related technology and project control,” he said.  “The business is known for the effort it puts into research and development; and for its customer service and training. “It is continually striving for improvements in productivity and safety for our industry. “SITECH’s commitment to the industry is evident through its support of CCF Qld.
“They’re the perfect technical partners for our federation.”

To find out more about the CCF Qld go to https://www.ccfqld.com/
To learn more about SITECH and how it can help your business go to https://sitechcs.com/

Two Heavy Weights Join Forces

An alliance between two industry leading providers of technology for the construction, earthmoving, mining and rail sectors is set to revolutionise the industry.

SITECH Construction Systems and Webbair have entered into a memorandum of understanding that will deliver to the market a complete technology solution offering encompassing productivity, safety, plant protection and more.

The partnership was initiated when both organisations recognised the other’s positions as best in their fields.

The advantage in combining their products and services to create a ‘one-stop shop’, delivering savings in time and money, broadening their knowledge and expertise, and widening their markets, prompted both parties to pursue the partnership.

Webbair, established in 1996 and headquartered in Victoria, is the acknowledged leader in the market for machine control in the protection of people, plant and infrastructure, and load management, among other hi-tech solutions.

Their offerings include height limiters, slew limiters, load management systems (LMS, RCC) and multi-zone RFID detection systems.

SITECH Construction System is the official distributor for Trimble and cover markets in Australia, New Zealand and the South Pacific.

SITECH CS specialises in machine guidance control as well as other technology solutions and advances in the industry, including VR and machine automation.

Webbair managing director Chris Webb said the partnership was about bringing the best together for the benefit of clients.

“By combining our respective products and expertise, we are offering a suite of solutions and services without peer,” he said.

“The partnership is a natural progression for us, broadening our reach and market while at the same time enabling us to offer our existing client base a whole new aspect of technology.”

SITECH Construction System’s southern region manager Joe Lloyd said the alliance meant a new era for operators.

“By combining forces, we are offering the market an unprecedented level of service and technology-based solutions that will make operations safer for people, plant and infrastructure, increase productivity and accuracy, and reduce costs in money and time,” he said.

“We recognised that each company would benefit from being able to offer the other’s technology – Webbair does things we don’t, and vice versa, so it’s very much a natural fit.

“Both parties bring to this partnership world-class levels of products, service and training. It is a big step forward for both companies.”

“We also have compatible cultures – both businesses are very progressive and work with our clients to solve issues, create solutions and keep them ahead of the game,” Chris added.

“This partnership will provide innovative solutions that deliver productivity while managing and controlling safety exposures for your people and your assets.”

For more information contact SITECH - 1800 748 324, or Webbair – 1300 092 995

To learn more about SITECH go to sitechcs.com.au

To learn more about Webbair go to webbair.com.au

‘Bargain’ decisions costing contractors thousands

Every business aims to keep costs down, but for some, a decision that initially may save money can end up costing thousands – or worse. The adoption of technology in the construction and earthwork industry is accelerating fast and, let’s face it, it isn’t a cheap exercise, especially for small to mid-sized operators.

But some are finding out the hard way that buying this technology from non-authorised sources can lead to disaster. From second-hand equipment that gives up the ghost to pirated software that crashes and takes vital data with it, operators are taking huge risks with their business’ future - just ask Trimble’s Matt Rhyne, Regional Sales Manager – Australasia for Trimble Civil Engineering & Construction.

“It’s a big worry for us because we want Trimble users to experience the very best,” he said.

“And by getting gear from non-authorised sources, you run the real risk of costing your business tens of thousands of dollars, by damaging your reputation in the industry, losing clients and work.”

“Sad to say, we have many examples of things going very wrong for businesses when they don’t go with our authorised Trimble dealer SITECH.” On that list are businesses who had unwittingly bought stolen equipment, Matt said. If gear is reported stolen, Trimble has an online database for dealers to report the item as stolen on behalf of the customer.

“If that equipment is presented at any Trimble service centre the serial number is checked and if it is stolen, it’s the responsibility of the dealer to report it to the police,” Matt explained. “So the new owner is left with nothing - most of the time whoever they bought it from is long gone, giving them no recourse.”

There are also examples of operators buying hardware and software from online market places and the like, then when it arrives it is either not functioning or not working to its full potential. Because they have bought from a disreputable source they have no warranty so have to bear the full cost of repairs. Gear bought from overseas can be a whole other issue, including voided warranties and voltage issues.

“Hardware is specific to the market and location it is sold to in many cases,” Matt said.

“Buying from overseas means there’s no guarantee it will work where you are – unfortunately there are operators who’ve lost out because of localised compatibility issues.”

And, perhaps surprisingly to some, buying elsewhere doesn’t always mean cheaper.

“So while purchasing something that then needs repairing is going to cost you more, we’ve also examples of operators buying equipment thinking they have got it cheaper and it was in fact more expensive than through the authorised Trimble distributor, a SITECH dealer” Matt said.

The bottom line is that if you invest in technology from an unauthorised source you are taking a gamble - and it’s a gamble you don’t need to take. SITECH has a variety of options for operators including authorised and guaranteed second-hand equipment, including ex-rental gear as well as hardware clients have traded in. In both cases SITECH guarantees their operation and will correct any problems.

“We also offer a ‘hire to buy’ option which means you can be using the technology right now, reaping its benefits while not having to outlay the cost in one go,” Matt said.

“That’s proving popular with smaller and mid-sized operators as they can budget the savings they’ll make through machine control, for example, towards the monthly hire-to-buy cost.”

SITECH and Trimble want customers to get the very best out of their technology, and dealing with their local SITECH means just that.

Working with SITECH also brings its own rewards, including training, installation and support that can be relied on.  “At Trimble we require the dealers’ technical support team to undergo continual training,” Matt said. “Trimble provides huge investment in dealer training, running local ‘boot camps’ that give the dealer’s staff access to Trimble product experts, new technology and time on machines, ensuring the customer gets the best experience from their investment.”

To find out more about SITECH’s range of services and solutions, call 1800 748 324 or visit www.sitechcs.com

How we do business: A customer experience that can’t be matched

Providing you with the solutions to take your operations to a new level is just part of the picture for SITECH Construction Systems

Underlying everything we do is a peerless customer service system that means any issues you may have will be dealt with efficiently and as quickly as possible.

Working in tandem with our expert support staff, our cutting edge CRM system will provide you with a support experience second to none.

Our customers report huge advantages in our system’s rapid turn around plus access to detailed analytics and data on their support history.

Here’s how the system operates – and how it will work for you.

Our dedicated Support Gateway team is available to take your call if an issue arises – simply call any of our 1800 numbers.

You’ll speak to one of our team members who will put you in contact with the relevant expert to help resolve your support case.

You will receive an SMS confirming your case details too.  Our office-based support experts aim to respond to your needs within 20 minutes.

They will liaise with you to find the quickest solution to your problem, which may be over the phone, via a site visit from a member of our field service team or by using one of our specialised workshops located throughout Australia and New Zealand.

Once your issue is resolved, you will receive a confirmation SMS as well as an opportunity to provide us with valuable feedback about your customer service experience.

This feedback is used to continually improve our service to you because as part of our customer support system, our management team is continually monitoring support statistics and service levels.

By identifying issue trends in the data, we can suggest solutions and preventative measures to improve productivity – and that means less downtime for your operation.

By drilling down into a customer’s data, we can easily compare the number of calls by month, operator, product and location. Using this data, we can help identify potential problem areas and offer solutions. We also make this data available to you, ensuring the entire process is transparent.  Behind the scenes, we are continuously analysing support data to identify and rectify support issue trends.

This service is just part of our customer-focused approach that includes branches in 17 locations across Australia and New Zealand and more than 250 employees.

Our Support Gateway is available from 6:00am to 5:30pm, Monday to Friday.

To get in touch, just call 1800 748 324.